I want to let you all know that we now have a new customer service email address. It's a pretty easy one: [email protected] - catchy, huh? ;-)
Of course we are always striving to serve you the best way that we can, but realize that even under the best of circumstances sometimes things can go wrong, miscommunications can occur, and misunderstandings can happen to anyone! No matter what the problem or challenge might be, we want to work with you to resolve it satisfactorily!
I have noticed that many times people approach the idea of "customer service" in an angry and defensive way.... almost as if one expects to be put off or ignored and so, to get the attention one needs, the first line of attack is through anger. There is no reason to do that with us. If you are experiencing any kind of challenge with us, we want to resolve it! We want you to be happy, content, and satisified.
It is unrealistic to think that any business is going to get it right all the time. Everyone everywhere makes mistakes! We try to be extremely careful NOT to make mistakes, but when I woke up this morning we were all human, and I expect the same thing tomorrow morning, too. ;-) So, all we are asking is that if you are having a problem with us, that you let us know and let us try to fix it!
If you are writing to customer service, for fastest service, please include your full name (first and last/surname), an order number (if you are referring to a product or service that you have purchased), and a synopsis of what the challenge is. If you have an idea of what you would like to happen to resolve the issue, we would love it if you put that in there, too! :-)
Please remember that we never, ever guarantee that anyone will get a particular result with spell work or spell products. It is really impossible to do that! But we do guarantee that we will always try our best for you, that our products and services are 100% authentic, and that we will work with you on any issue you encounter.
Having said that, I hope each and every one of you never, ever needs to write to customer service! ;-)
Love, light,and peace,
Mambo Samantha Corfield
www.spellmaker.com
www.sheergoddess.com
